Shipping policy
LUMI SA – TERMS OF SERVICE
Last updated: 7 August 2026
Welcome to Lumi SA. By accessing or using our website, placing an order, or purchasing products from us, you agree to these Terms of Service.
Please read these terms carefully before using our website.
1. About Lumi SA
Lumi SA is an online store offering products to customers in South Africa.
Throughout these Terms of Service, “Lumi SA”, “we”, “us” and “our” refer to Lumi SA. “Customer”, “you” and “your” refer to the person using our website or purchasing our products.
2. Website Use
You agree to use the Lumi SA website only for lawful purposes.
You may not:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorised access to our website or systems.
- Copy, reproduce or use our website content without permission.
- Interfere with the operation or security of the website.
- Submit false or misleading information when placing an order.
We reserve the right to restrict or terminate access to our website where reasonably necessary.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications and prices displayed on our website are accurate.
However, product colours and appearance may vary slightly depending on your device or screen.
We reserve the right to correct errors, inaccuracies or omissions and to update product information at any time.
4. Product Availability
Products displayed on our website are subject to availability.
If a product becomes unavailable after you have placed an order, we will contact you regarding the available options.
5. Prices
All prices displayed on the Lumi SA website are in South African Rand (ZAR) unless otherwise stated.
We reserve the right to change product prices at any time. The price applicable to your order will generally be the price displayed at the time your order is placed.
6. Orders
When you place an order through our website, you are making a request to purchase the selected products.
An order is subject to payment being successfully received and the product being available.
We reserve the right to cancel or decline an order where reasonably necessary, including in circumstances involving:
- Incorrect pricing or product information.
- Suspected fraudulent activity.
- Payment problems.
- Product availability issues.
- Technical errors.
If an order is cancelled after payment has been received, any amount that is legally required to be returned will be handled appropriately.
7. Payment
Payment must be successfully completed before an order is processed for delivery.
Available payment methods will be displayed during checkout.
Customers are responsible for ensuring that the information supplied during payment and checkout is accurate.
8. Shipping and Delivery
Lumi SA delivers to applicable addresses within South Africa.
Estimated delivery times are provided as an indication and may vary due to courier delays, public holidays, weather, high order volumes or circumstances outside our reasonable control.
Lumi SA is not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.
Please refer to our Shipping Policy for additional information about delivery.
9. Returns
Lumi SA offers a 30-day return period, subject to the conditions contained in our Returns & Refunds Policy.
Customers should review our Returns & Refunds Policy before requesting a return
Nothing in our returns policy or these Terms of Service is intended to remove or limit rights provided to consumers under applicable South African law.
10. Intellectual Property
All content on the Lumi SA website, including but not limited to:
- Logos
- Brand names
- Product images
- Graphics
- Text
- Website design
- Marketing material
belongs to Lumi SA or the relevant rights holder unless otherwise stated.
You may not reproduce, modify, distribute or commercially use our content without prior written permission.
11. Third-Party Services
Our website may use third-party services such as payment providers, courier companies, Shopify and other technology providers.
These third parties may have their own terms and privacy policies, which may apply when you use their services.
12. Website Availability
We aim to keep our website available and operating properly, but we do not guarantee that the website will always be available, uninterrupted or free from technical errors.
We may temporarily suspend or modify the website for maintenance, updates or other operational reasons.
13. Limitation of Liability
To the extent permitted by applicable law, Lumi SA will not be responsible for losses arising from circumstances outside our reasonable control.
Nothing in these Terms of Service excludes or limits any liability or consumer rights that cannot lawfully be excluded or limited under South African law.
14. Customer Information
When placing an order, you agree to provide accurate and complete information, including your name, contact details, delivery address and payment information where required.
You are responsible for ensuring that your information remains accurate.
For information about how Lumi SA collects and uses personal information, please refer to our Privacy Policy.
15. Changes to These Terms
Lumi SA may update these Terms of Service from time to time.
The latest version will be published on our website, together with the date it was last updated.
Your continued use of the website after changes are published means that the updated terms will apply to future use of the website and orders.
16. Governing Law
These Terms of Service are governed by the laws applicable in the Republic of South Africa.
Any disputes will be dealt with in accordance with applicable South African law.
17. Contact Us
If you have questions regarding these Terms of Service, please contact Lumi SA through the contact details provided on our website.
Lumi SA
South Africa
Email: lumisa.shopify@gmail.com